Shipping policy

Most orders ship within 1-10 days following order placement, with an estimated delivery of 4-15 business days.

Reference the product page for specific information or reach out to contact@plcdepartment.com if you have questions about an order you placed.

On select products, we are able to offer expedited or next day air services.

Please contact in advance of placing your order to see if your order is eligible for this service. You can inquire by emailing contact@plcdepartment.com.

Shipping is FREE on all items for all ground delivery orders shipping within the continental US.

Expedited orders are subject to additional charges at checkout. Please message us through our chat or contact form if you need an item shipped next day air.

Customers outside of the US may encounter import duties depending on their country's trade laws and regulations; these additional charges are the responsibility of the customer.

In some instances, we are able to ship on account though this is not standard practice.

Please contact in advance of placing an order to see if your order is eligible for this service. You can inquire by emailing contact@plcdepartment.com.

If you have not received your package within the estimated delivery time frame, we understand that it can be a cause for concern. In such cases, we recommend you take the following steps:

1. Check tracking information:
Review the tracking information provided in the confirmation email to see if there are any updates or delays in transit.

2. Inspect your surroundings:
Check your immediate surroundings and check with neighbors to ensure the package wasn't delivered to an alternate location.

3. Contact us:
If you still cannot locate your package, please don't hesitate to contact our customer support team at contact@plcdepartment.com. Provide your order number and any relevant details so we can assist you in resolving the issue.

We are committed to ensuring you receive your order and will work diligently to address any concerns you may have.

If the tracking status of your package indicates that it has been delivered, but you have not received it, there are a few steps you can take:

1. Verify the delivery address:
Double-check the delivery address provided and make sure it is accurate.

2. Check with neighbors:
Ask your neighbors to see if the package was delivered to them by mistake.

3. Contact the shipping carrier:
Verify with the shipping carrier to ensure that the package was delivered to the correct address.

4. Contact our support team:
If you still cannot locate your package, then contact us at contact@plcdepartment.com to report the issue and request a resolution. We may be able to help you track down the package or offer a refund or replacement.